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1.
When
a customer pointed out that although we had a job number on every box,
it was still sometimes hard to identify the order once it was at the
plant, we began to include a photocopy of the proof on the outside of
every box, along with a detailed description of the contents.
No more I.D. problems.
2.
When
the construction of our bulletin structures changed to its current brown
paneling design, and in direct response to plant requests, “bleed to
bottom” became our new standard, allowing the bottom edge of the vinyl
to be pulled straight down.
No more “white lines”.
3.
Some
Operations Managers called to report that during installation, the
vertical gripper bars were dropping straight through the pockets and
onto the ground.
In response, we put “hospital corners” on the bottom pockets,
and printed an arrow and a “cut here” line on the pocket to identify
the correct area to cut the pocket to allow access to the gripper bar
without it dropping through.
No more spears.
4.
When
plants reported our self-adhesive vinyl was not performing well during
installation, instead of just changing suppliers and starting over, we
went the extra mile and had our vinyl manufacturer custom formulate a
new adhesive giving the characteristics our plants needed.
No more flagging.
These
are just a few of the changes we’ve made to our products with your
help and input.
And although most of our improvements involve small incremental
changes, cumulatively, they make a huge impact on our product quality
and your satisfaction.
So
keep calling – we’re listening! |