Troubleshoot Server Administration

If your usage analysis data does not include all of the information you expect, it could be because your logs are not collecting enough data. This problem can be corrected by changing the logging properties in Internet Services Manager. Usage analysis uses the following logging properties: Date, Time, Client IP Address, User Name, Method, URI Stem, Http Status, Bytes Sent, User Agent, and Referrer. To collect all of the data for usage analysis, you must make sure that all of these logging properties are selected in IIS.

To change logging properties for IIS version 5.0

Click Start, point to Programs, point to Administrative Tools, and then click Internet Services Manager.
Right-click your Web server name, and then select Properties.
In the Master Properties box, select WWW Service, and then click Edit.
On the Web Site tab, in the Active log format box, select W3C Extended Log File Format, and then click Properties.
In the Extended Logging Properties box, on the Extended Properties tab, select the Referrer check box.
Note The Method, URI Stem, and Http Status check boxes must also be selected for usage analysis to run properly.
Click OK to close each dialog box.

To change logging properties for IIS version 4.0

On your server computer, click Start, point to Programs, point to Windows NT 4.0 Option Pack, point to Microsoft Internet Information Server, and then click Internet Services Manager.
Click the plus sign next to Internet Information Server.
Right-click your Web server name, and then select Properties.
In the Master Properties box, select WWW Service, and then click Edit.
On the Web Site tab, in the Active log format box, select W3C Extended Log File Format, and then click Properties.
In the Extended Logging Properties box, on the Extended Properties tab, select the following check boxes: Date, Time, Client IP Address, User Name, Method, URI Stem, Http Status, Bytes Sent, User Agent, Referrer.
Note The Method, URI Stem, and Http Status check boxes must be selected (and Date and Time are recommended) in order for usage analysis to run properly. Also note that you can select as many logging check boxes as you like, but usage analysis only uses data from the check boxes listed in this step.
Click OK to close each dialog box.

The Server Administration page says my server type is no longer supported.

Previous versions of the Microsoft FrontPage Server Extensions supported several Web servers on the Microsoft Windows and UNIX platforms. FrontPage Server Extensions 2002 only support the Microsoft FrontPage-patched Apache Web server or Microsoft Internet Information Services (IIS). For more information, see the SharePoint Team Services Administrator's Guide.

Note The hyperlink in this topic goes to the Web. You can switch back to Help at any time.

Invitations aren't working.

You must have access to an SMTP Server to send invitations.

To specify mail settings for a virtual server

On the Server Administration page, under Virtual Servers, next to the virtual server you want to change, click Administration.
Under Administration, click Change configuration settings.
In the Mail Settings area, in the SMTP mail server box, type the name of the SMTP mail server to use.
In the From address box, type the e-mail address to send e-mail from.
This address appears in the From box of any e-mail messages from the server. No e-mail is sent to this address, so you can use an unmonitored e-mail address if you want.
In the Reply-to address box, type the e-mail address that users can reply to.
If a user replies to an e-mail message from the server, it will be sent to this address. You should use an address that is monitored for the reply-to address.
In the Mail encoding box, select the mail encoding format to use.
In the Character set box, select the character set to use.
Click Submit.

To specify default mail settings for a server

On the Server Administration page, click Set server policies.
In the Mail Settings area, in the SMTP mail server box, type the name of the SMTP mail server to use.
In the From address box, type the address to use as the From address for the SMTP server.
This address appears in the From box of any e-mail messages from the server. No e-mail is sent to this address, so you can use an unmonitored e-mail address if you want.
In the Reply-to address box, type the address to use when members of your site reply to the server e-mail message.
If a user replies to an e-mail message from the server, it will be sent to this address. You should use an address that is monitored for the reply-to address.
Click Submit.

I installed Microsoft FrontPage Server Extensions 2002, but I can't extend a virtual server (Windows platform).

Check to see if your file system is formatted with FAT instead of NTFS.

If you installed Microsoft FrontPage Server Extensions 2002 to a disk drive formatted with FAT, your default virtual server might not be extended. On the Microsoft Windows platform, the security features of FrontPage Server Extensions 2002 require the NTFS file system. Windows NT includes a conversion utility (Convert.exe) that you can use to convert an existing file allocation table (FAT) volume to NTFS — without losing data.

Make sure the virtual server exists in IIS.

Before you can extend a new virtual server with Microsoft FrontPage Server Extensions 2002, you must create the virtual server by using the Internet Services Manager in Microsoft Windows 2000 Server, or the Microsoft Management Console in Microsoft Windows NT Server version 4.0.