Frequently Asked Questions
The following is a list of Frequently Asked Questions. If you are having trouble with the site, please look through this section first. If you can not find the answer in here you may contact Lamar Graphics directly for the solution.
The site is asking for a password, which one do I use?
Whenever asked to enter a username and password always use your standard Lamar password used to log into the Lamar network and/or your email.
I'm accessing the site from my clients computer and my username and password does not work, how can I get in?
If you are not using a computer on the Lamar Network you will need to put "lamarhq\" in front of your user name.
Can I give access to Creative Resources section to my customer?
No. The Creative Resources section contains protected information related to Lamar. This is a resource to be used by Lamar employees only.
How do I get to Lois?
Lois is accessed in Order Management under the Outdoor Plants section. Click Here
Where are the Self Promos located?
Self Promos is located under Promotional Tools under the Outdoor Plants section. Click Here
Where can I order Wall Art for my office?
Wall Art is located under Promotional Tools under the Outdoor Plants section. Click Here
I have artwork and I’m unsure where I need to send my files. Who do I contact?
If you are a Lamar Customer please contact your Customer Service Representative. If you are unsure of who your CSR is please visit the website Under Company Directory. All Non-Lamar Customers please call Lamar Graphics for immediate assistance by calling 800-952-3113, please ask for the Customer Service Department.
Where can I retrieve an Id# to upload a file?
In order to upload artwork the plant associated with the order will need to generate a production or cap art request in order to generate a job id number. If a job number has not been distributed to you please call Lamar Graphics at 800-952-3113 and ask for the Customer Service Department.
How do I know if you’ve received my uploaded files?
The order detail will identify if a file has been uploaded under comments, if the order detail does not display this information, please contact your CSR.
Am I able to add a design or change a quantity through order management after I’ve submitted my production/art request?
Once an order has been submitted you are not able to go back into the order and add another design or change the quantity. In this instance contact you CSR for additional designs or quantity changes to update your order.
What is the normal turnaround for production?
All vinyls ship 2 days after the proof has been approved.There are a few exceptions for over sized vinyls that require seaming, please allow an additional day to ship. All Self Adhesives, Rigiblades, and Poster flex ship 3 days after your proof is approved. Turn around for Specialty orders(Mesh, Backlit Vinyl, Scotchlite) turn around is determined by the vendor. Contact your CSR for specific turn around. Any rush requests please notify your CSR immediately so that we can make every effort to meet your needs.
What is the cut off time to approve my proof for the following days print schedule?
The cutoff time to approve a proof for the following day’s print schedule is 4:30 CST. Proofs approved after that cutoff time will go on the next day’s print schedule.
How can I cancel a design if I no longer need it?
All Lamar customers are able to cancel designs by opening their Production Grid through LOIS Web and selecting the desired design as long as it is available on the grid. Once the proof has been approved and you decide you would like to cancel your design, the cancel link will no longer appear on the grid, at that point please contact your CSR.
When will the Transit Section be updated?
We will update the Transit Section in time. That system works for what it's needed to do. The front end of the Outdoor side had to be updated to be able to process the new products like Digital Displays and Poster Flex.
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